OPEN JUMP & GENERAL QUESTIONS: 

What type of events can I book at Big Bounce Fun Zone? 

Open Jump is available during our normal business hours. In addition to Open Jump, you can reserve our facility for most any type of event or special occasion! The most common types of events that we host are birthday parties, school or organization club events, sports team celebrations, church outings, day care field trips, special school events, parent groups or corporate family events. We also hold teen night each month. Be sure to check our calendar each month for our special events! 

Do you have people supervising the Bounce Arena? 

Yes! Of course, ultimately it is the parent’s responsibility to watch their children but we try to help by providing staff and monitors so that they can also relax and enjoy their time at the Big Bounce Fun Zone. We always have an adequate number of employees or “bouncers” supervising the Bounce Arena during open play. The “bouncers” ensure that all our participants are following the safety rules, playing and having fun. In addition, all of our parties are supervised by a separate Party Coordinator. Participants not following the rules will be pulled aside and given individual instruction. If they do not follow the instructions of our staff, they will be asked to leave the facility.  

Not only is our facility supervised with an adequate number of employees, but the entire facility is monitored with state-of-the-art security equipment. Our staff also watches activity on the security monitor located at the front desk.  

Do you have a drop off policy? 

Parents of children under the age of 12 must remain at the facility with their children at all times. If we are having a special event we will staff the facility with extra supervision and adjust this policy. If any child is left unattended, no matter what age, we must have an emergency contact number for the parent. Children who have been allowed to stay without parental supervision must follow all safety rules. There is a NO TOLERANCE policy for bad behavior! Children not following the rules or listening to verbal instructions from our employees will no longer be allowed in our facility without parental supervision. 

Are adults allowed to play on the equipment? 

Yes! Adults are encouraged to play and have fun with the children. Waivers are required for the adults too! The adults must wear socks when playing on the equipment and remove any loose and sharp objects from their pockets. Socks are available for purchase at the concession stand.

Are SIGNED WAIVERS required for OPEN JUMP? 

Yes, a waiver is required for everyone playing at the Big Bounce Fun Zone and must be signed by a parent or legal guardian. Waivers are available at the front desk or can be downloaded from our website at www.bigbouncefunzone.com. 

What should we wear to play on the equipment? 

Comfortable long-sleeve shirts and nylon pants are ideal for bouncing and sliding down the slides FAST! Avoid jewelry, belts, large zippers, hooks, and buttons, (other than at the waist) or any other sharp clothing accessories because they may scratch or tear the inflatable equipment. Don’t forget…SOCKS ARE REQUIRED!  

Can I bring in outside food and drinks? 

No outside food or drinks are allowed. We have a concession stand with a variety of food and drink items available for purchase. 

Do you offer group or discount rates? 

Yes, we do. We offer a Frequent Bounce Card that will save you money on admission. This is only available to walk-in customers and does not apply to groups. We also offer a discounted rate for large groups like Mommy and Me or Toddler clubs, School Field Trips, Day Care Outings, etc. Please contact us at (352) 432-5923 for more information.

PARTY SPECIFIC QUESTIONS: 

What are the costs associated with the parties? 

The Party Planning section has a detailed list of available party options, as well as associated costs. If you do not see an option that fits your needs, please call us and we will be happy to customize a plan that works best for you. 

How many guest guests can I invite? 

Each party type has a standard guest count. Guest total is based on the number of party children only, and does not include adults, the birthday child is not included in the party count. Each additional child party guest is $12.00. Additional food and drinks can be ordered from our Food Options Menu. Let us know what you want so that the order can be placed with your party food. 

When do you need to know my final head count for the party? 

We will call you 2-4 days before your party to get a final head count and confirm your order. If you have additional last minute changes to your pizza order or party options, please contact your Party Coordinator immediately.  

Who needs to sign a waiver? Where do I get the waiver? 

Parents will fill out one waiver for their family. Every participating guest must fill out a waiver in order to play. Each party invitation has a place for the participating guest(s) name, DOB, and parent’s signature. 

We have waivers available at the front desk for walk-in parents to complete and sign. Waivers can also be downloaded from our website at www.bigbouncefunzone.com. Be sure to bring your signed waiver to the party because we can not allow anyone to play without a waiver! If any of your party guests forget socks, they are available for purchase at the concession stand. 

Can I have more than 1 guest of honor? 

Yes! You can have more than one guest of honor. Each additional guest of honor is $25.00. We will need to add additional time in the party room so that each of the guests of honor feels special and has enough individual time devoted to their special occasion. 

Can I purchase additional time in the party room? 

Yes! Additional time in the party room is available for a small fee. Be sure to discuss this when booking your party. 

When do I need to arrive for the party? When should my guests arrive? 

You and your guests should plan to arrive 10-15 minutes prior to the start of your party. If you have a large party of 24 guests or more, plan on arriving 15 minutes ahead of time. This will give us plenty of time to sign in your party guests, collect the waivers, and review the safety rules. Starting on time is very important! We want the guest of honor and all the participants to enjoy every minute of their play time. 

What do I need to supply for the party? 

Just bring the cake, candles and a camera to record the special day! If you do forget to bring candles or a camera, we have those items available for purchase at our concession stand. Just tell your Party Coordinator! 

What if I want a THEMED Party? 

Themed parties are available for an additional fee but are limited to general themes. Most people will take care of the “Theme” in the design of the cake and/or with a few additional table decorations. If you still want specific theme paper products, please contact us to discuss the theme options that are available. Our party rooms are decorated with brightly colored decorations and the children are in the party room for such a short time that usually lot of themed products are unnecessary.

What should my guests bring to the party? 

Your guest should bring their signed waivers and a pair of socks. These items are REQUIRED! We will have a special place for gifts if this is a party where gifts are presented to the guest of honor. 

Can I bring my own decorations? Do you have “special” items I can purchase to make my party special? 

The party rooms are already decorated in bright, primary colors. Your room will already be set-up with brightly colored paper products and table cloth, one Mylar balloon for the guest of honor and any additional food items you have ordered. Additional party items are available for purchase like balloons, piñata’s, signature birthday cakes, party favors, gift bags, etc. Just let us know! We will be happy to take care of these extras or accommodate any special request. Absolutely no confetti, silly string or bubbles will be allowed in or outside the facility. If you use them, there will be a $25 clean-up fee. 

Can I bring alcohol for the adults? 

Since we are a children’s party facility, we do NOT allow alcohol. We do provide free coffee for the adults and a variety of cold drinks are available from our concession stand. 

Do we open presents in the party room? 

Yes, although this decision is optional. If you prefer, gifts may be taken home and opened at a later time. Generally, presents are opened in the party room after we serve the cake. Your Party Coordinator will record the gift on a Thank You card and give it directly to the giver of the gift. This is another service we provide. Either way is fine with us. 

Can I bring my own food and drinks to the party? 

No outside food or drinks are permitted other than cakes, cupcakes, cookie cakes, etc. However, please refer to the Additional Options section of this website for a complete list of food, drinks, etc. that we offer at an additional, low cost to you. We serve only the best pizza available using a local, hometown Pizza Company because of their excellent product and service. The pizza is double cut into 16 slices and delivered hot and fresh right before you enter the party room. We are able to substitute other food items for pizza at a low cost to you. If you forgot to order additional food in advance, just let your Party Coordinator know when you arrive. They will place your order right away. Special Note: If your party requires special food or drinks, please discuss this when booking your party and we will try to accommodate your party needs. 

After my party time is up, can my guests stay and play? 

Yes, we do not ask guests to leave after the party. This is subject to change if we have a large group or event scheduled after your party. 

Will there be someone to assist us with our party? 

Absolutely! Every party includes a PERSONAL PARTY COORDINATOR to take care of your entire party from beginning to end. All you need to do is bring the Cake and Candles! The Party Coordinator will be with you every step of the way. At the time of your arrival, the Party Coordinator will sign in all the party guests, collect the signed waivers, review the safety rules, escort you to the party room and then they will start having fun with the guests. When it is time, the Party Coordinator will escort everyone to the party room for food and cake. Once the party is over, the Party Coordinator will help gather your things and transport them to your vehicle, and of course, clean up the mess. The best part! We take care of everything start to finish! 

Do I tip my Party Coordinator? 

Gratuities are greatly appreciated. If you feel your party host has done a great job, please show him/her your appreciation for a job well done. A 10% gratuity is customary but how much you tip is up to your discretion and how great you feel the party host was during your party.  

RESERVATION QUESTIONS: 

How do I make a party reservation? 

Parties can be reserved by email, telephone or stopping by our location. To send a request via email: info@bigbouncefunzone.com. Please include name, address, telephone number where you can best be reached and the party date and time you are requesting. Upon receiving your request, our Party Coordinator will contact you to confirm availability and make your final booking details. Or you can simply call us at (352) 432-5923 and we can make all of the arrangements over the phone. If you would like to visit our location, we are located in the Emerald Lakes Plaza at 1203 W. Highway 50, Suite K in Clermont.  

Do you require a deposit? 

Upon confirmation of your reservation, we require a $75.00 deposit to hold your party date and time. We accept Cash, Visa, Master Card, American Express, and Discover Card. No personal checks. The remaining balance will be due the day of your party.

It is best for you to reserve your party one to two months in advance. Weekend party times fill-up quickly, so the sooner you call the better chance you have of getting the date and time you want. As always, we will do our best to accommodate your schedule and needs. 

What if I need to cancel or move my reservations? 

If you need to cancel your reservation, we will be happy to refund your entire deposit as long as you cancel 20 days prior to the date of your party. If you cancelled less than 20 days from the party date, the deposit is non-refundable, but may be applied against a future party within the next 3 months. You are limited to one rescheduling. We will strive to work with you on any cancellation or change to your reservation. 

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